Am I crazy or is the customer insane?

[david_2]

Hello. I'm a GC and recently had a customer go ballistic on me saying she was absolutely certain one of my tradesmen had used her toilet and splattered his feces all up under the rim of he toilet LID. Let me say that again. THE LID. She went on to say she probably hasn't used that toilet 5 times in the last 8 years so that how she KNOWS it was him. She sent the attached pics as EVIDENCE of his atrocity. I tried to explain to her how hard water when it evaporates from the bowl leaves mineral deposits and also, as delicately as I could explain to her how splattering feces, on the underside of the LID, while it is in a fully upright position behind someone seated on the SEAT and only managing to soil the EXACT 1/4" wide down turned edge defies all known physics. She would not hear of it because . . . . SHE KNOWS WHAT FECES LOOKS LIKE. She wants a new toilet because this one has been contaminated.. Now we've all had crazy customers before, so I'm not asking for a discussion on that . . . but am I off base on the logic of the hard water staining found around the rim of this LID?

Thank you in advance.

 

[havasu]

You should provide a healthier lunch to your workers!

Some customers will just never be satisfied. They obviously felt slighted for some stupid reason. Clean her toilet, and take before and after pics, then walk away.

 

[Twowaxhack]

I’d tell her to Swab it with a cue-tip and bag it in a sandwich bag and I’ll send it off to DNA testing and find out if it could’ve came from one of my workers.

I keep all my employees DNA on file for these exact circumstances.

 

[CT18]

Buy her a new soft close seat and call it good. What kind of un civilized person is she that wont let a human use her facility.

 

[Paul Capozzoli]

Buy her a new seat and a bottle of wine. No sense arguing with the customer.

 

[Twowaxhack]

That appears to be where a hot shower vapor condensed on a cool surface. It leaves brownish stains.

I’ve seen this 100 times. Here’s a pic of it.


She’s an idiot.

 

[arctic bill]

We had a rule , you can pee at a customers house but never dump a load. Get in the truck and go to a gas station, store whatever. If you do dump they will never forgive you , just saying

 

[skeezix]

That appears to be where a hot shower vapor condensed on a cool surface. It leaves brownish stains.

I’ve seen this 100 times. Here’s a pic of it.
View attachment 41435View attachment 41436

She’s an idiot.

 

[BlueSkyHigh]

In that last picture, lid3, it looks as though the "explosion" exited the toilet at the plastic-to-porcelain interface and landed on the wall. Thank goodness the customer isn't seeking a complete remediation of the bathroom itself!

Let us know how this works out and, yes, the customer is insane.

 

[Mitchell-DIY-Guy]

Regarding the stains on the wall it’s probably “surfactant leaching” (look it up) a fairly well known and documented issue mostly with latex paint in a high humidity room. I had the issue for years in my Michigan home and the stains and streaks were challenging to remove. Finally used “Simple Green” and a bit of elbow grease. Eventually they stopped appearing.

Jeez never poop at a client home. Are you crazy? The client demands are surely crazy.