Hello. I'm a GC and recently had a customer go ballistic on me saying she was absolutely certain one of my tradesmen had used her toilet and splattered his feces all up under the rim of he toilet LID. Let me say that again. THE LID. She went on to say she probably hasn't used that toilet 5 times in the last 8 years so that how she KNOWS it was him. She sent the attached pics as EVIDENCE of his atrocity. I tried to explain to her how hard water when it evaporates from the bowl leaves mineral deposits and also, as delicately as I could explain to her how splattering feces, on the underside of the LID, while it is in a fully upright position behind someone seated on the SEAT and only managing to soil the EXACT 1/4" wide down turned edge defies all known physics. She would not hear of it because . . . . SHE KNOWS WHAT FECES LOOKS LIKE. She wants a new toilet because this one has been contaminated.. Now we've all had crazy customers before, so I'm not asking for a discussion on that . . . but am I off base on the logic of the hard water staining found around the rim of this LID?
Thank you in advance.
Thank you in advance.