Watermelon
Member
Three months ago, my parents had a new toilet installed. Model number is in the photo attached.
On the third day after it was installed by a professional plumber, it clogged.
My parents used green monster and it declogged and thought it was a one time issue. However, since then it has been clogging several times a week, even when it’s just urine. So there is a lot of plunging and using green monster to declog temporarily. My parents are elderly and it’s taking a toll on them.
They told me about it recently and asked for help. I called the plumber they used but he has not responded.
When I looked at the toilet, the flushing power seems weak but I’m not sure if it’s supposed to be like that as it is our first time using a watersense from Delta.
Here is what I’ve tried:
-Increasing water in the tank by unscrewing the floater but the water is on the water line. The screw on the floater doesn’t anything and the water level doesn’t go past the line.
-Told my parents to hold down the lever longer so the entire water in the tank is used for more power
-I noticed in the tank, the right screw has brown stuff around it. I’m not sure if this has anything to with it? What is causing this brown stuff to collect there? Photo attached.
Far as long as it’s been installed (3 months), it’s been clogging.
If anyone has any ideas, we’d really appreciate it. Thanks so much in advance
On the third day after it was installed by a professional plumber, it clogged.
My parents used green monster and it declogged and thought it was a one time issue. However, since then it has been clogging several times a week, even when it’s just urine. So there is a lot of plunging and using green monster to declog temporarily. My parents are elderly and it’s taking a toll on them.
They told me about it recently and asked for help. I called the plumber they used but he has not responded.
When I looked at the toilet, the flushing power seems weak but I’m not sure if it’s supposed to be like that as it is our first time using a watersense from Delta.
Here is what I’ve tried:
-Increasing water in the tank by unscrewing the floater but the water is on the water line. The screw on the floater doesn’t anything and the water level doesn’t go past the line.
-Told my parents to hold down the lever longer so the entire water in the tank is used for more power
-I noticed in the tank, the right screw has brown stuff around it. I’m not sure if this has anything to with it? What is causing this brown stuff to collect there? Photo attached.
Far as long as it’s been installed (3 months), it’s been clogging.
If anyone has any ideas, we’d really appreciate it. Thanks so much in advance