Chris
Well-Known Member
So towards the beginning of the year we went out and bought a new sectional and dining room set from a popular furniture joint that prouds itself on a no bull**** sales experience blah blah blah. At the time I felt the stuff was a little high priced for the quality but bought it anyway. So since we are having Christmas dinner at our place I decided to go down and grab two more chairs that matched and thankfully they were still selling that type. I guess they don't have a very big warehouse at that store so they wanted me to either have them delivered ($69) or transferred to that store ($20) so I said no deal I am not going to pay extra to be able to pick up in the store I purchased from. Well they knocked off the 20 bucks and said to come by Tuesday and pick them up, no problem. Well I sent the other half to get them and she comes home with a box full of shipping stickers stamped made in Malaysia. First off I was told this piece was made in the USA (not a big deal it is still nice) but second they were in a box.
So I emailed their customer service to see if it was policy to not build the furniture first because if it was going to be like that I could just shop at Walmart and save some cash. Here is the email I received back.
Hi Chris,
Yes, some of our furniture does come from the manufacturer unassembled in boxes. Dining table chairs, tables, beds are just a few examples. When a customer has the furniture delivered the delivery charge includes assembly. When a customer picks up the merchandise assembly is not included.
I apologize for any inconvenience this may cause.
Please feel free to call us at 866-633-**** with any further questions or concerns. You may also reply to this email.
Thank you,
Kristi
So I am a little upset at this point because I figure if I am paying top dollar for crap I should at least get some service or be told up front that I am not. Here is what I wrote back to her. Was I out of line at all?
Kristi,
Thank you for getting back to me but I am still not satisfied with how this was handled in store. When we were in the store buying the furniture, our salesman nor the girls at the back ever told us that we would have to assemble our furniture ourselves if we opted to pick up the furniture apposed to having it delivered. The reason we did not have it delivered was because last time when they delivered our sectional and dining room set they were using sledge hammers in my living room to try and straighten the chairs that would not sit flat. When they could not get them straight they told us that we would have to call and they would send out new ones. It took you guys 3 days to get back out to us with the two new chairs and they were brought assembled. Also it is a bit ridiculous to pay 69 dollars to have a 69 dollar chair delivered that will fit in the back seat of a car. During all my experiences with ******* I have never been told I have to build the furniture or that there is an extra charge for putting furniture together. It's bad enough that I was asked to pay 20 dollars to be able to pick up a chair at the store I purchased it from. Now on these chairs I purchased what is the return policy because we are thinking of bringing them back and purchasing elsewhere.
Thank You,
Chris
So I emailed their customer service to see if it was policy to not build the furniture first because if it was going to be like that I could just shop at Walmart and save some cash. Here is the email I received back.Hi Chris,
Yes, some of our furniture does come from the manufacturer unassembled in boxes. Dining table chairs, tables, beds are just a few examples. When a customer has the furniture delivered the delivery charge includes assembly. When a customer picks up the merchandise assembly is not included.
I apologize for any inconvenience this may cause.
Please feel free to call us at 866-633-**** with any further questions or concerns. You may also reply to this email.
Thank you,
Kristi
So I am a little upset at this point because I figure if I am paying top dollar for crap I should at least get some service or be told up front that I am not. Here is what I wrote back to her. Was I out of line at all?
Kristi,
Thank you for getting back to me but I am still not satisfied with how this was handled in store. When we were in the store buying the furniture, our salesman nor the girls at the back ever told us that we would have to assemble our furniture ourselves if we opted to pick up the furniture apposed to having it delivered. The reason we did not have it delivered was because last time when they delivered our sectional and dining room set they were using sledge hammers in my living room to try and straighten the chairs that would not sit flat. When they could not get them straight they told us that we would have to call and they would send out new ones. It took you guys 3 days to get back out to us with the two new chairs and they were brought assembled. Also it is a bit ridiculous to pay 69 dollars to have a 69 dollar chair delivered that will fit in the back seat of a car. During all my experiences with ******* I have never been told I have to build the furniture or that there is an extra charge for putting furniture together. It's bad enough that I was asked to pay 20 dollars to be able to pick up a chair at the store I purchased it from. Now on these chairs I purchased what is the return policy because we are thinking of bringing them back and purchasing elsewhere.
Thank You,
Chris
