I think we just have to agree to disagree on this one. I think the only way the rent-a-cops and overzealous managers learn anything is if it lands them in ****. If there are no repercussions to their bullying tactics then it means they will continue to treat innocent people like criminals while the criminals get away.
But there were no repercussions.
We have an unbalanced check and balance with our current economy, Best Buy is not going to lose business over this, if they do, it will be supplemented by the next consumer, and hence the Consumer Hydra is born.
What would have been best is to demonstrate how he wanted to be treated, you know, the golden rule, and maybe he could have affected change through a positive means, instead, no one learned anything, and resources were lost.
As child I was taught to act, not react, if I was honest and forth right before I went in, there would be no reason to not divulge the reasoning behind my possessing a product they offer. Remaining convoluted, not providing proof, which they have a right to ask for, you are in their store, and then providing information to the police at request, although as previously stated, there was never a warrant issued, although that was his demands for the Best Buy employee, makes everyone in this situation a loser.
It was a fail for all involved.
But I digress, we agree to disagree.