I have a leaky shower valve. Even when the hot water is on full I can feel cold water dripping from the front of the valve. I assume it is worn out. I have taken the escutcheon off and cannot remove the valve. There is a shiny silver piece I believe needs to come off but not sure. I have experience with symmons but this zurn has me stumped. I'm just not sure if it is stuck or I am doing something wrong. I will post a picture, can someone tell me the next step to get the inner valve out? Forgive me if I have used incorrect terminology. Thank You!