Water won't turn all the way off on sink

[Calzone]

I recently moved into a house with a single handled kitchen sink. When I try to shut the water off it will continue to run even when the single handle is indicating the water flow to be off. I removed the handle to access the cartridge and it will not come loose. I also sent a picture of the piece to the company who said they didn't think the faucet was theirs, so now im stuck.

I need to know what the white piece connected to the pliers is, and how I remove it. There doesn't appear to have any retaining clips, but it will not budge. Please help. It is a Fljer sink.

 

[Calzone]

This is the sink

View attachment 1430679281852.jpg

 

[gendow]

Use channel locks to twist off the brass nut at the top. Then pull out the cartridge.

 

[Calzone]

Success. Thank you.

View attachment 1430881007647.jpg

 

[Calzone]

Now to call the company. Are faucets and sinks produced by the same company? The company logo is on the sink, but I sent the company a picture and they said they didn't recognize the part.

 

[Matt30]

Most of the time sinks and faucets are different brands

 

[Calzone]

Where can I find my faucet brand

 

[gendow]

The type of your faucet is called Weymouth. I did a quick search and it appears Moen makes it. However, none of my searches saw your exact faucet. The faucets I saw were either 2-handles or single handle attached to the faucet itself. You may need to do a more extensive search.

 

[frodo]

http://screencast.com/t/fr126vbilsV


http://moenparts.faucetdirect.com/moen-ca87008-replacement-parts/z446185

 

[Calzone]

Gentlemen thank you sincerely for the information, your time, and your patience.

 

[Matt30]

Good work boys. I also learned something today!