Please help me identify this shower faucet

[Aaronac8]

I can not figure out how to remove these handles so that I can change the stem washer. Does anyone know what brand this shower faucet is?

 

[Twowaxhack]

It’s a Hansgrohe Axor Carlton

 

[Aaronac8]

Any idea how to get the handles off so I can change the seat washer? Thanks

 

[Twowaxhack]

There’s no seat washer. There’s a ceramic cartridge.

The white caps pop out and there should be a screw under it. Use something sharp and slowly work your way around the white cap gently prying outward.

 

[Twowaxhack]

It appears that depending on what date it was manufactured determines the parts it uses.

You may need to contact handgrohe with pictures of the parts that you need.

You may or may not need to disassemble the valves for the pictures. Contact Hansgrohe.

I couldn’t find definite part numbers or good instructions for your product.

 

[Aaronac8]

My shower head is leaking. How do I fix this? Thanks again for the help.

 

[Twowaxhack]

My shower head is leaking. How do I fix this? Thanks again for the help.

It depends on why the shower head leaks.

 

[Aaronac8]

Appears to be that the faucet is not closing fully. As if a washer needs to be replaced.

 

[Twowaxhack]

You’ll need to replace the ceramic cartridge in the on/off control for the showerhead.

 

[Aaronac8]

How do I remove the knob to get to the cartridge (red arrow)? It will not budge. Being round, how do I grip it?

 

[Twowaxhack]

How do I remove the knob to get to the cartridge (red arrow)? It will not budge. Being round, how do I grip it?

Did you remove the screw under the white cap ? If so, then it pulls straight off. You may need some faucet handle pullers, they’re sold at hardware stores.

 

[Aaronac8]

Did you remove the screw under the white cap ? If so, then it pulls straight off. You may need some faucet handle pullers, they’re sold at hardware stores.

I can't get the white caps off....any ideas?

 

[Twowaxhack]

I can't get the white caps off....any ideas?

I believe they pry out. See the last part of post number 4 in this thread above.

 

[Aaronac8]

I tried using a sharp object to pry around the white cap and it will not pop out.

 

[Twowaxhack]

I tried using a sharp object to pry around the white cap and it will not pop out.

Contact Hansgrohe, I can’t help you.

 

[Aaronac8]

I was able to get the handle off and now I see this:Now I don't know what part to order?

 

[Twowaxhack]

Remove the cartridge with a deep socket placed on the flats on the brass cartridge.

You’ll need to turn the water off to your home before you remove it

Once you have it out, photograph it from all angles and measure it.

Then reinstall the old part and order the new part and wait for it to arrive. I’ll help you locate the new part.

The cartridge comes out by turning counterclockwise. It may be pretty tight.

 

[Aaronac8]

Remove the cartridge with a deep socket placed on the flats on the brass cartridge.

You’ll need to turn the water off to your home before you remove it

Once you have it out, photograph it from all angles and measure it.

Then reinstall the old part and order the new part and wait for it to arrive.

The cartridge comes out by turning counterclockwise. It may be pretty tight.

Do I need to use Teflon tape on the threads to reinstall?

 

[Twowaxhack]

Do I need to use Teflon tape on the threads to reinstall?

No, it has an oring. It should be fine.

 

[Aaronac8]

No, it has an oring. It should be fine.

Thanks for all your help. This looks like the part on Amazon: