Kitchen faucet: hot water yes, cold water NO!

Discussion in 'General Plumbing Help' started by WatchDog, Jan 15, 2012.

  1. Jan 15, 2012 #1

    WatchDog

    WatchDog

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    Hi everybody, first post here.

    Got myself a little plumbing problem.

    I live in NY, and it's cold today - below freezing, about 23 degrees F. But I'm not sure if I have anything frozen. Here's what going on.

    My kitchen faucet worked fine last night and this morning. But this afternoon, I have hot water, but no cold water from the kitchen. When I turn the cold handle, no water comes out - no drips, no sputters, nothing.

    My faucet is new: it's 5 months old, and is a "bridge" type faucet. The brand is Pegasus; it's a Home Depot brand. It looks just like this one:

    Lyndhurst 2-Handle Side Sprayer Bridge Kitchen Faucet in Oil-Rubbed Bronze-67136-2016 at The Home Depot

    In fact, that may be the same faucet under a different brand name.

    The hot and cold work just fine from my bathroom, which is very close - right on the other side of the wall.

    I'm thinking something is frozen, or the cold valve is not working. I believe it's a ball valve, because the handle turns exactly 90 degrees, and has a definite start and stop. But this problem would be unusual on a new faucet, no?

    Anyway, your help and expertise would be much appreciated. Thanks!
     
  2. Jan 15, 2012 #2

    havasu

    havasu

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    Although a Pegasus brand is not known for being a quality faucet, I'm certain it would not go out after just a few months. With this being said, I can almost guarantee that your cold water supply is frozen. I would open all cold spigots just a tad to reduce pressure, and find the area where there is cold air penetration, which is probably where the pipe is frozen.
     
  3. Jan 15, 2012 #3

    WatchDog

    WatchDog

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    Thanks very much for the response.

    However, I'm very happy to say that the problem is fixed! (which is remarkable, because I'm a carpenter, not a plumber).

    I took the entire cold water flow assembly apart, and (by turning the water back on slightly) saw that the water was still flowing. So it must be the cartridge!

    I then examined the cartridge and its myriad parts, and could see no flaw. I took it apart, and put it back together carefully - rather like a 3D puzzle. I reinstalled it (took two tries), and voila! Beautiful cold water, with no leaks!

    I'm thinking that somehow the cartridge must have shifted slightly or something. I think that although the stem was turning, it wasn't making "contact" with the valve, effectively leaving it closed. But at any rate, it's fixed. And it didn't cost me a penny.

    Thanks for your kind thoughts everyone. :)
     
  4. Jan 15, 2012 #4

    havasu

    havasu

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    Thanks for letting us know. I've dealt with Pegasus for quite awhile, and even have a Pegasus pot filler faucet myself. Give the company a call and they will send you a free replacement cartridge, providing you can show proof of purchase. Stash this cartridge for use at a later time, which could be sooner than later. Their customer service people are quite nice and will include free shipping.
     
  5. Jan 16, 2012 #5

    WatchDog

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    Thanks very much havasu...let's hope I can find proof of purchase!
     
  6. Jan 16, 2012 #6

    WatchDog

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    Ok havasu, I found details of the purchase on my Home Depot account (gotta love the internet, huh? :)

    This electronic receipt calls my faucet "Lyndhurst," but the actual faucet has the word Pegasus stamped on it. Same company?

    I'm going to take your excellent advice and get a replacement cartridge. By any chance, do you have their "best" customer service phone number handy?

    I found this one online: 1-888-328-2383

    Is that the one you use?

    Thanks again!
     
    Last edited: Jan 16, 2012
  7. Jan 16, 2012 #7

    havasu

    havasu

    havasu

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    I can't remember the number I used, but what I do remember was the fact that those folks were quick to help me with a free replacement cartridge. They took my word for the purchase because my contractor buddy placed this order on his account and one mention of his name was all I needed. They might ask you for a fax copy of the sales slip, but I had the replacement in about 3 days.

    What you most likely have is a Pegasus brand, in a Lyndhurst series, which usually indicates the oil rubbed bronze style. I also believe my pot filler in the oil rubbed bronze finish is also from the Lyndhurst series.
     
    Last edited: Jan 16, 2012
  8. Jan 16, 2012 #8

    WatchDog

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    I believe you are correct sir! My faucet is indeed oil rubbed bronze. A nice retro look over the copper sink and counters I made myself out of old reclaimed barn boards.

    I said I was a carpenter, remember? :)

    Thanks again.
     
  9. Jan 16, 2012 #9

    havasu

    havasu

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    I'd really like to see some pictures of this!
     
  10. Jan 17, 2012 #10

    WatchDog

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    Thanks for the interest havasu! As soon as I have a few spare minutes, I'll post some pics. The counters took A LOT of work. They are vintage heart pine, a full 2 inches thick, sawn out of an old barn-beam. Which means that they all come from the same tree, which is pretty cool. I patched the holes with dutchmen (aka bowties or butterflies), and joined everything with pocket screws, then about 7 coats of Waterlox. Not bad, if I do say so myself.

    Sorry for rambling - I know this is a plumbing forum and not a carpentry forum...but sometimes I can't help myself. :)

    Have a great night, and I'll try to post those pics soon.
     
  11. Jan 18, 2012 #11

    havasu

    havasu

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    That's not off topic. You should read some of the other topics we discuss in here! Many of us will be patiently waiting for those glory pictures!
     

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