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This is the Devonshire faucet. I believe the trim screws off. The Kohler rep said to hold the handle and unscrew the base (the part you look at). Problem is, I can not get it to budge at all. I have tried everything I can think of but can't get anything to grip it enough. Everything just...

Hello, I am having a heck of a time trying to turn the outer housing of your bathroom faucet. I need to replace the cartridge inside but I can not remove the outer housing. I have tried a strap wrench, a jar gripper with a wrench. Turning counter clockwise. I can not get this thing to move...