Guarantee for work done, everyone.
- Thread starter baird1971
- Start date
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As a consumer, the drain cleaner I use gives me a 90 day guarantee. I have never had hydrojetting done, but I can bet it would make my pipes cleaner than a whistle!
What is Lmao? A word of advice when corresponding with customers spell things out. Text slang won't make a very good impression.
Just my opinion.
John
Just my opinion.
John
Last edited:
No offense taken. I guess it's just my age showing.
John
John
Without using a camera you have no way of knowing what caused the original stoppage.
(broken line, back pitched line) You could clear the stoppage and the costumer could flush a diaper before you get to your next call. You have to take each callback on a case to case bases. Use your own judgement. Sometimes to keep a happy costumer you have to bite the bullet and give them a freebee.
John
(broken line, back pitched line) You could clear the stoppage and the costumer could flush a diaper before you get to your next call. You have to take each callback on a case to case bases. Use your own judgement. Sometimes to keep a happy costumer you have to bite the bullet and give them a freebee.
John
I charge by the hour for drain cleaning, no flat rate.
I take the time to rod the line back and forth several times through the problem area, and run plenty of water/toilet paper before I call the job done. I want to make sure that I remove all of the clog. I don't spend the extra time to run up the customer's bill, I spend the extra time to make sure I do a complete cleaning job. If everything feels good, everything drains fine, then on a power rodding (not a closet augering) I offer 6 months. Eventually, I will have to come back and reclean a problem line for free that I didn't catch the first time, but a happy and satisfied customer is the cheapest advertisement, IMO.
Now if I can feel problems down there, am pulling back dirt, lots of roots, etc, and the customer doesn't want to investigate further, I would explain the situation to them, and they would get a much shorter warranty. I am not willing to take a soaking because they want to cheap out.
I take the time to rod the line back and forth several times through the problem area, and run plenty of water/toilet paper before I call the job done. I want to make sure that I remove all of the clog. I don't spend the extra time to run up the customer's bill, I spend the extra time to make sure I do a complete cleaning job. If everything feels good, everything drains fine, then on a power rodding (not a closet augering) I offer 6 months. Eventually, I will have to come back and reclean a problem line for free that I didn't catch the first time, but a happy and satisfied customer is the cheapest advertisement, IMO.
Now if I can feel problems down there, am pulling back dirt, lots of roots, etc, and the customer doesn't want to investigate further, I would explain the situation to them, and they would get a much shorter warranty. I am not willing to take a soaking because they want to cheap out.
