Water Softener Brine Tank level

I have a new Fleck 5600 softener. I've read that the water level in the brine tank should be below the salt level.

Mine is not. My water level is a good 6 to 8 inches above the salt. I added another bag of salt before it cycled last night, but the water level is unchanged today after the cycle.

Perhaps related (or not) I don't think the water is getting as soft as it should.

How do I adjust or troubleshoot this water level problem.

Thanks

 

Bump for Monday morning. Anyone with experience on these Fleck Water Softeners?