Hi guys, Need your advice. First time poster. NB: Attached pictures for reference and apologies for long post and any poor wording/terms. FYI - I am located in Constitution Hill, NSW On Thursday 19th April, we noticed water was not going down the drain for our downstairs bathroom amenities. We called a 24hr plumber out. He opened the ‘overflow(?)’ housing within our property. This relieved the built up waste in our piping. The plumber dropped a jet hose from the ‘overflow’ pipe which then stopped under the nature strip. He advised there is a blockage under the nature strip approx. 1.5. from the street curb. He advised he could fix the issue and quoted me $5060 with $3000 upfront and $2060 on a repayment option. Being a health and safety concern, and needing our water services, I agreed. He then arranged to have an excavator to come out and dig up the nature strip on the following Saturday 21st April. After work was carried out for most of the day – he informed me that he fixed the location of the original blockage however noticed the sewage main was also blocked/damaged and required Sydney Water (SW) to replace the junction, which he would arrange. I received a call from the plumber on Monday 30th April, advising SW are refusing to replace the junction as it has not been exposed/excavated enough. The plumber advised he would need to arrange an excavator to perform this which is a further $4400 (inc. GST) SW would then come out and replace the sewage main junction. The plumber would come back and fill in the pit. I subsequently called SW to confirm the situation, and request compensation for work performed on the nature strip. SW confirmed the site was inspected and noted further excavation required. Plumber refused to perform at this stage. SW advised I contact Dept. Fair Trading – Plumbing and also provided a Sewage Choke Claim Form. I since contacted Fair Trading yet however was advised they do not cover works outside of the propery. SW policy notes they would repair works of 1 meter from the Sewage Main including the junction to our property. My understanding now is that; The plumber is to complete the excavation as he should have the first time – at no further charge. As this is common practice for sewage main related issues. SW should reimburse the work performed. SW to replace the sewage main junction for free Questions; Is my understanding correct? Has the plumber charged a fair amount? for the original works and/or the additional works to be completed? What should i do next? Sorry for the long post.