Hi there, our home is almost 6 years old, its a new build 3 tank system with "turkey mound" we had water backing up into the yard before the mound in the back yard. Called local septic guy. He comes and says you need a new pump. The Alarm was dead, (we assume lighting, etc) Septic guy quotes out to do the following. R&R Pump. new alarm Add riser to tank and pump out the tanks. ($500) Septic guy opens the solid tank lid and shows my father the contents. apparently lots of solids, including flushable wipes. (Yes I know.. it took 6 years to fill the tank,) Septic guy apparently came in a pickup truck, Pumped out to the tank to get to the pump with a small pump and hose way out into the back yard, there are neighbors behind us too! Isnt this type of practice a huge health hazard and highly illegal with the risk of huge fines? Check was left with disabled mother who thought all work was completed, he then says he has to come back to add the riser and finish pumping. 3 weeks roll by he finally shows up to pump and add riser. no riser. all he does is call us over and show us the contents of the solids tank. he says "see all this? this is hard and has to be broken up" yea AND? we paid $500 to you already. He tells us the homeowner to open the tank and get a pole or rake and break up the solids, scoop them out into bags and throw it in the regular garbage! That or pay MORE money for HIM to do it.. Any suggestions on what to do here in this situation?