I have a pump that was installed in the basement for the washing machine discharge. The pump make and model can be found at the following link: (ProFlo PF92017 - 3/10 HP Compact Remote Sink/Drain Pump System 1-1/2-Inch).
It is attached to my washing machine and does not turn on in time. It overflows at the area where the washing machine drain is hooked up. After the water overflows for a while, it will kick on and works fine. I'm assuming it is a float issue, but have no clue. Had a technician come look at it through our home warranty, and it was no surprise he said they whole system was broke and needed replaced, even though it's brand new and he didn't actually test it. Obviously the home warranty denied our claim, so here I am trying to figure it out before hiring someone.
I've emailed the ProFlo customer service for support as it should be under warranty through them, but I also didn't purchase the item since it came with the house, so I'm uncertain if they'll help without proof of purchase. I've read some reviews where people have said it came assembled incorrectly and they were able to fix it themselves. I'm a new/first time home owner, so my experience is pretty low, hoping for some advice!
It is attached to my washing machine and does not turn on in time. It overflows at the area where the washing machine drain is hooked up. After the water overflows for a while, it will kick on and works fine. I'm assuming it is a float issue, but have no clue. Had a technician come look at it through our home warranty, and it was no surprise he said they whole system was broke and needed replaced, even though it's brand new and he didn't actually test it. Obviously the home warranty denied our claim, so here I am trying to figure it out before hiring someone.
I've emailed the ProFlo customer service for support as it should be under warranty through them, but I also didn't purchase the item since it came with the house, so I'm uncertain if they'll help without proof of purchase. I've read some reviews where people have said it came assembled incorrectly and they were able to fix it themselves. I'm a new/first time home owner, so my experience is pretty low, hoping for some advice!
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