We live in a mandatory pump area. Every 3 years we get inspected and pumped. It's part of our tax bill. My septic was pumped mid September. Water levels were right on, inspect report stated 'no problems'. I was having no issues with the system. I live in a a subdivision that has no perc issues, lots of gravel. No neighbors have had any septic work to my knowledge. First week of October, I'm working outside and notice a sewer smell only to discover effluent on top of my concrete tank lids that are only covered by a thin layer of dirt. I'm like WTF? I call the pumper, he sends someone out, I was still working outside. The pumper goes to the tank, is there for a couple of minutes and walks back to the truck and drives off! I use the email address given on the inspection report completed in September and get a response from the owner. So the owner goes on the defensive contradicting the inspection report and outright lying stating the water level was high, water was noticed in drainfield, etc. He fired off everything he could think of like a boilerplate response letter. None of it being true. We went back and forth and I got absolutely nowhere. He threatened to report my septic system to the county! Anyway it's been a few days and the tank level is still an issue. What could have happened? Why won't this municipal contractor take the time to correct this? What can I do aside from pay someone else to fix the problem? Any ideas?