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My faucet valve cartridge is stuck. Need help!

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jzhang2006

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I have Symons Callie SLW-7112-RP faucet and recently there is a water leakage on both hot and cold water. It is clear that the valve cartridges need to be replaced. I followed the instruction and replaced the cold water valve cartridge. But at the hot water side the cartridge seems stuck and can't be removed easily. I attached few images to show the situation.

parts_1-s.png
Above is the cartridge without the handle ad cap.

parts-2-s.png
Above is the instruction guide shows that the cartridge is screwed into the control valve and this is the stuck point, I can't remove it out from the control valve. I have used WD 40 and PB Blaster but no help so far (I might want to try more).

parts-3-s.png
Above just shows that the instruction says how easy to remove the cartridge from the control valve base. I think I need some tool to hold the base. Currently when I turn the cartridge, the whole parts is truing.

parts_5-2.png
The above picture is the valve under the counter, as you can image that when I turn the cartridge from the top (above the counter) the valve rotates as well. I am having trouble to hold it steady. I can use second person to help me. Any tool would help me to hold the valve under the counter? The space is extremely tight there : -(

Thanks a lot!

J
 

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Jeff Handy

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It looks like you need a second wrench, but not underneath the sink.
A bigger crescent type wrench will grab those two flat spots, on the brass fitting sitting right on top of the stone sink deck.
This is the piece that the cartridge screws into.
The second wrench will keep the whole valve from twisting.

You should not need to go underneath, except maybe to do a little tightening or lining up of the valve body, since you have been twisting it around.

If it does keep spinning, you will have to remove that brass fitting sitting on the stone, then drop the whole valve down through the hole, remove it from any connections, then lay it down on the ground and bust that cartridge out of there with two big wrenches.
 
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Jeff Handy

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If you need a helper to help hold the valve base, under the sink, you will probably need a big vice grip type of pliers, to grab that round body.

Be careful not to chew up the threads coming sideways out of the valve body.
 

jzhang2006

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It looks like you need a second wrench, but not underneath the sink.
A bigger crescent type wrench will grab those two flat spots, on the brass fitting sitting right on top of the stone sink deck.
This is the piece that the cartridge screws into.
The second wrench will keep the whole valve from twisting.

You should not need to go underneath, except maybe to do a little tightening or lining up of the valve body, since you have been twisting it around.

If it does keep spinning, you will have to remove that brass fitting sitting on the stone, then drop the whole valve down through the hole, remove it from any connections, then lay it down on the ground and bust that cartridge out of there with two big wrenches.
Thanks Jeff. I believe I did try it initially. Is this the one you refer to?
wrenth.jpg
The tricky part is that the it grabs the fitting on the top of the stone but can't hold good enough as it is a very 'thin' piece and the wrench seems not get a solid position to tight the fitting.
 

jzhang2006

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If you need a helper to help hold the valve base, under the sink, you will probably need a big vice grip type of pliers, to grab that round body.

Be careful not to chew up the threads coming sideways out of the valve body.
Thanks, I will give it a try.
 

Jeff Handy

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No, I mean the same style of wrench as is pictured in the instructions you posted.
Just a bigger, longer version.
A crescent wrench, or any wrench of that style.
With the adjustable jaws.
Or an open end wrench of the correct size.
There looks to be plenty of flat surface for a wrench to grab.
 

Jeff Handy

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I think you are showing an external spud wrench.
I have one, rarely have used it, and really think it is too sloppy to be useful.
Maybe pros on here will think differently.
I bought mine to change a toilet flush valve, very long ago.
 

DIY_guy

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I would think a large pipe wrench would work too. Had similar issue with removing the cartridge from the hot water tank inlet shut off valve, the cartridge base had barely anything to grab onto and my large adjustable crescent wrench like you just bought would not grip tight enough, the pipe wrench worked but was still a struggle so I slipped a 12in piece of galvanized pipe over the handle to get more leverage.
 

Riickk

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pipe wrench worked but was still a struggle so I slipped a 12in piece of galvanized pipe over the handle to get more leverage.
In automobile mechanic's lingo, that's called a cheater bar.
 
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