Ecowater EC3000R30 water softener draining too much?

[Drumz]

System is constantly draining. I never noticed before and wonder how long it's been draining like that since it is operating correctly, 97% usually available. I had to reroute the drain hose which caught my attention.
Is there something I need to replace? Don't want to call the local pro that used me as a learning vehicle and charged me for his mistake.
Thanks in advance for your time!