burping basement toilet repair failure

Discussion in 'Plumbing Forum Help and Support' started by BigG, Nov 21, 2019.

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  1. Nov 21, 2019 #1

    BigG

    BigG

    BigG

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    Yesterday we had a plumber come out to fix a burping toilet that initially overflowed and made quite the mess.... and its back.

    the plumber came and what i expected was that he was going to clean out my main line in the house from the roof..( old house cast iron plumbing no cleanout)... he squashed that and said that he would remove the toilet and clean out that line....well that only worked for a little while... i got up this morning and took a showe, the basement flooded agai, fron same toilet

    should i call them back? they charged $771 dollars for about 45 min. of work and a half hour sales pitch on replacing all the cast iron in the house.
    and then gave me a 7k quote to replace the line from the house to the septic tank a distance of 30 feet
     
  2. Nov 21, 2019 #2

    CT18

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    If you called Roto Rooter then no i would not call them back. Look up some of there reviews, they are notorious for the up sell. Find someone local with good reviews and get a camera down there.
     
  3. Nov 21, 2019 #3

    Jeff Handy

    Jeff Handy

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    Call them back.
    To do it again. For free.

    Sewer rodding companies out near me in Chicago offer a guarantee, often up to a year.

    Then if they say no dice, tell them you will not call again.
    But your lawyer will.

    If you get boned by them, at least go online and trash them at every review site, such as Google and Yelp.
    And place a complaint with your BBB.
     
  4. Nov 21, 2019 #4

    johnjh2o

    johnjh2o

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    Price seems high. The problem could be your septic system, when was the last time the tank was pumped?
     
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  5. Nov 21, 2019 #5

    Jeff Handy

    Jeff Handy

    Jeff Handy

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    In Chicago suburbs, pulling and reinstalling a toilet is about $150.00 to $300.00 for a fair price.

    So they charged you at least about $500.00 to snake out to the septic tank.

    Time to start fighting back.
     
  6. Nov 21, 2019 #6

    BigG

    BigG

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    November 5th 2019...
     
  7. Nov 21, 2019 #7

    Jeff Handy

    Jeff Handy

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    Maybe the pumpers caused a blockage in the drain while they were down there.
     
  8. Nov 22, 2019 #8

    Diehard

    Diehard

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    Is the toilet located in the basement?

    Is there no cleanout between you basement and the septic tank?

    It only takes a few minutes to check if the septic tank is overfilled due to slow leaching. That should be one of the first things to check, if it's backing up into the basement.
     

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