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What could be the problem with my shallow jet well pump? I was doing laundry and got an error code that there was a problem with the water source, checked the faucet and no water, I thought we ran out of water since we are in a moderate drought and our well is only 25 ft, occasionally we do have...

ok we are stumped...we have a well pump if we turn the pump on with faucets open we get water fine but as soon as we turn off a valve we lose all water and the pump loses its prime and all pressure...any ideas??