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What is a diverter? Is it on the end that connects to the faucet, or the end that has the sprayer on it? I'm not a professional plumber? I was not offended, I know every company makes a bum product once in a while. lol

It's a Glacier Bay. I've got one of these in the Bathroom, and it's fine. It may be cheap, but the price wasn't.

I installed a new kitchen faucet, and when I turn on the hot or cold water it makes a loud thumping noise. I've installed several faucets over the years, and have never had this happen. I tried turning the valves to only half way on, but it does it at half way and fully on. Please Advise. Thanks!