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John, I somewhat agree that yes I agreed to the $875 charge but the issue I have is that I was not shown an itemized breakdown of the exact charges until after the installer left when it then showed up in my e-mail. The installer wouldn't have the breakdown, he just does the job they tell him...

John The $875 was the quote they gave me when I discussed the finer points of what I needed, what my water heater was now, etc. I did agree to that total when I talked on the phone with the person who set up the installation appt. I thought it seemed kind of high but I never had to deal...

Well, I took my notes and went to Home Depot. I ended up talking to two managers. One was a lady and they both listened to my story. Then she picked up the phone and called someone she knew (Alexander whom I talked to last) at the contractor's office. But Alex wasn't in so she talked to a...

Speedbump, YUP I do have a PSI regulator on my well water tank before the water comes into the house. Of Course the manager told me that that made no difference since this T & P valve is mandated. Well that's fine, except it comes already installed on the tank I bought. I'm going to town...

Well a plumber friend who lives out of state now said "The T&P valve is a safety valve on ALL water heater- MOST of the water heaters now a days come with the T&P valve already installed at the factory!" So out of curiosity I went and looked up the description of my water heater online and...

Since I have all the details posted here, I'm going to cut and paste all the info I posted into a document so if I do call Home Depot I have it all documented from here and won't leave out any of this unbelievable tale and adventure. Wow this has been like a documentary. I should have just...

AAAARRRRRRGGGGGGGHHHHHHH!!!!!!!!!!!!!!!!!!!! I called Aaron back and asked him what the $70 refund was for and he told me that there were two charges, $50 Redo Water lines (labor) and $20 parts that should have not been on my bill as they were all part of the $197 basic install charge. Then I...

Well it took me many calls but I got $70 taken off my Home Depot bill so far. One more call to make about them removing the tank, I'm pretty sure home depot said that was free. The contractor company guy I talked today at least gave me a better explanation but I let him know I wasn't happy...

Well if I don't hear from Home Depot soon, Someone may be walking around with a PUI regulator stuffed somewhere for Xmas. Even if it turns out to be a PSI regulator, it's going to be uncomfortable walking for someone. BUT they will be glad it wasn't a vacumn. The charge is on my Home Depot...

I'll trade both you guys a PUI regulator for one of those vacumns !! Sure it only costs $258 but after my research I've found they are so rare, there's none to be had anywhere else!!!

Well, I'm waiting for a call from "Shawn" the last person I talked to from Home Depot. He was the one who apparently talked to someone in charge of this contracting company. This is when Shawn was told it was a "PUI regulator" which was the $258 charge. Once I talk with Shawn again, I'll tell...

I pulled the panel from the cubby hole where the hot water heater is and took some pictures of everything but I see nothing else in there other than the release valve. I checked and took pictures of all the pipes and there doesn't appear to be any other valve of any kind in there other that...

I'm thinking Home Depot got the PUI regulator messed up and surely the guy said PSI regulator. But even then, I'm on a well and there is a PSI regulator on the holding tank. Would I even need this on the hot water heater?

No, not even sure where this regulator was installed. The installation went smoothly, about two hours. I didn't hang over the guy's shoulder as to be honest I wouldn't have known what he was doing anyway. I've also been talking to a guy I know who used to live here and he was a plumber and...

Can anyone explain what a Federally Mandated Gov PUI regulator is and is there somewhere I can find this information? I'm thinking a local company is giving me a run around on a fee they charged me for. I've tried googling this PUI regulator and come up with nothing. It took over 6 calls with...