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Me as a service plumber I always end up replacing sump pumps like that if it's just a small residential pump. I usually go with a Zoeller M53. As for the hole in the pipe that's supposed to be there, it keeps the pump from getting "air locked." I would call that company up if they were out...

you could also turn the water off to the toilet and along the tube for the fill valve before it gets to the float you'll notice a little ring (you can see it on the picture above that Havasu posted that's kinda in the middle). you can slide that up and it'll allow you to move the top tube up and...