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Sorry, I went and edited it since i did find out how to shut off the water. Even if I didn't need to, it was good to know anyways. But yeah...the ball assembly. I can't remove that face plate without getting that off and I'm not sure what tool I need to do it.

I'm having trouble removing the ball assembly. Its not budging

A few months ago I got a call from my mom saying the plug thing (I don't know the real term) had popped out of its hole and water would come out through it. The way the shower works is that on top you have a ball faucet that you push up to turn on the water and then turn it left or right for...