Shower valve too deep (too much thinset) Help!

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And this is exactly why when we do remodels we ask the GC what the depth of the tile to finish wall is and we write it on the stud in the wall. So if the finger is pointed at me when the depth is wrong, I can say, let’s cut the wall open and if I’m wrong I’ll pay. And if I’m not, you’ll pay.
 
This pos company that made that stuff will not have any repair cartridges available in a few years.
I am telling you, get a major mfr's fixture rather than pursue this off-brand disaster further.
And: NEVER buy a shower fixture that does not have integral stops.
 
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Just chiming in here to close the loop on this project. We didn't have to move anything with the valve itself and just went with the recessed cutout. Took the thinset off area just behind this cutout without damaging the cement board. Put on less thinset, new stone backing, and the border. Looks kind of blah but is functional, everything is sealed and clean. 8 months from starting day - it'll do.
 

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Good result!!! I hope you didn't have to pay for it, but either way :):):)
And thank you for following up.
 
Looks great!

Whose idea was that, Diehard’s?

When I re-tell the story, it will be mine, haha!

Buy a bunch of cartridges now, while you can.
And another diverter stem also.
 

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