Originally Posted by Brian21
I just contacted Estora and they told me it wasn't their part. I think it is important to mention that I live in Canada. Any help is much appreciated.
They are lying to you. It is theirs and if they saw the pics you posted, they know it.
The reason they are stonewalling is part of why I said a month ago to replace it with a "reputable" brand. They are not in the business of standing behind their product. I don't blame them. They can't afford to offer service on their junk.
It is a throw away fixture and priced accordingly, so just throw the damn thing away.