thanks for the reply, but i went to lowes and got a replacement. Their book is awesome!!! hold up old to find length, try handle style to get gnarl and find it in the book. I installed the new one withing 10 minutes, but now my tub does not turn all the way off when the shower is on and the middle handle has a lot more travel. Does the new stem cause the diverter to be off? the leak out of the faucet while the shower is on is scalding hot. causes the hot and cold handles to be way off what they were. should i replace the middle stem too?