My story a few years ago:
(5 days before Christmas)
ME: I want the best camera available, and don't care about price.
HIM: Here is the best, a Sony, can't go wrong. Top of the line.
(Christmas morning, open it up, find it is junk, horrible camera)
(Day after christmas, I return and speak to the same zit face punk)
ME: Hi, remember me?
HIM: No
ME: You told me this is the best camera on the market.
HIM: That is junk, who sold you that POS?
ME: You did, don't you remember when you were crying on my shoulder about your divorce?
HIM: Hmmm, no, I would never say that was a good camera.
ME: I want a refund!
HIM: Go wait in the customer service line (which is out the door)
ME: (after waiting in line an hour) Hi, I want either a refund or a trade up.
HER: I'm sorry sir, we have a policy, returns are good on electronics for only 5 days!
ME: This was opened yesterday, it's been wrapped under a Crisistmas tree for 5 days!
HER: I'm sorry sir, there is a 20% restocking fee.
ME: Where is your manager? Nevermind, just give me what money I have coming, I'm never going to set foot in here again!
HER: Yeah, I hear that alot!