Confused about Moen fixtures - Page 2

Shroomster · 07-30-2010, 03:41 PM

GREAT........so have a 'plumber' out here from a local company..... swears up & down that our problem is both of our cartridges in our showers.....and nothing else is wrong...

he also said that our 85-95 degree cold water is normal and that it feels fine especially for the time of year.....

yeah ok........so he is going to replace both cartridges (oddly enough he doesn't have them on his truck right now....).....

so when this doesn't solve the issue, what next?

**Mr_David** · 08-04-2010, 11:21 PM

If you already replaced the cartridges and that's all the plumber came up with, then Ask for a gaurantee that if he replaces them again and it doesn't correct the problem then No charge for his time. Not all plumbers are have great diagostic skills They are trained salesmen these days.

Shroomster · 08-12-2010, 06:19 AM

Quote:

Originally Posted by Kilroy

If you already replaced the cartridges and that's all the plumber came up with, then Ask for a gaurantee that if he replaces them again and it doesn't correct the problem then No charge for his time. Not all plumbers are have great diagostic skills They are trained salesmen these days.

Well, this whole clusterF is being contracted out by our home warranty...and I haven't even paid them the mandatory $60 service fee.

But, yes, that is something I will bring up; unfortunately they are sending the same guy out, and they sending him with another plumber too. We will see what happens...

**Mr_David** · 08-12-2010, 02:24 PM

Let us know how it turns out.

**phishfood** · 08-13-2010, 02:32 AM

A long shot here, but does your house have a hydronic heating system? Anotherwords, does a water line lead from the water heater to the air handler and then back, with the hot water being used to heat the air in winter?

I have seen a bad check valve in one of the units create a situation where the hot water turned lukewarm under high demand, and on first thought it seems possible that it could cause the problem you are having.

Shroomster · 08-13-2010, 09:08 AM

Quote:

Originally Posted by phishfood

A long shot here, but does your house have a hydronic heating system? Anotherwords, does a water line lead from the water heater to the air handler and then back, with the hot water being used to heat the air in winter?

I have seen a bad check valve in one of the units create a situation where the hot water turned lukewarm under high demand, and on first thought it seems possible that it could cause the problem you are having.

I have no idea. water wasn't shut off when we had the inside air handler replaced. I'm gonna say no, as air handler is in one corner of the garage and the water heater is in another, and the heater has only three lines on the top of it..no where else.. and only one with a shut off valve.

UPDATE: mgr. or supervisor for the company came out with the original repair-man. Told my wife and I that the water temp is fine. Of course it's fine now, it doesn't do it on command, but whatever.

He had the repairman install a new cartridge into the shower faucet. DID NOT FIX problem with water coming out warm. So now warranty company is going to be sending another company out to get a second opinion, and to possibly open up the wall behind the shower......geez.....

Jasper15 · 08-21-2010, 04:28 AM

Have them check your hot water tank at the inlet and outlet, some have plastic check valves that can fail causing a restriction in flow. You can remove them by taking some needle nose pliers to them. If its happening on both showers its not the cartridges or the valves, somthing else is happening.

Shroomster · 09-03-2010, 06:16 AM

Alright update. Sorry about the time interval here, I had a nice roughly 150-250 word message typed and I stupidly pressed a link on the screen and lost it, that was back on the 20th of August roughly.

So, The second opinion company came out and told us the same thing that the first company did; it's weird that the water is coming out warm from the shower faucet. Also he said it's highly unlikely that two new cartridges would be faulty (one I bought and installed and one the first company installed). So what does he do?

He gives me a third cartridge and tells me to install it myself and call the warranty company and tell them if it fixed the problem, as he is only supposed to be issuing a second opinion.
Also he said that the water coming out of the rest of the house was within +/-4*F, and that it might be because of the pipes from the city in relation to their depth in the ground. Same thing the first company told me, if that was the case then it wouldn't be an intermittent problem would it? I haven't installed the cartridge because I've been unusually busy this week/also I'm kind of pissed about the whole situation, plus having to go and purchase another extractor the first one fell apart while using it....

I am actually calling the warranty company tomorrow 9/3, to find out what is going to be done.

@Jasper15, he checked the water heater but he wouldn't look at the lines on the top of the heater, just literally glanced at them and then adjusted the thermostats.... :-/